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Merchant Support

Account Activation

How can I start using PayStation?

Answer: To get started with PayStation, please follow the below steps:

  1. Visit the PayStation website, click on Client Registration and complete your profile.
  2. Upon further validation by the PayStation team, your account will be activated.
  3. Now, log in to the merchant home page using your credentials.

I do not have a website or an app. Can I use PayStation?

Answer: Yes, you can use PayStation to start collecting payments even if you do not have a website or an app. You can use the PayStation Payment Gateway dashboard to generate a payment link and share the link to accept payments. You can also generate multiple payment links for each order, event, or campaign and manage the payments.

What are the documents needed for activating my PayStation account?

Answer: Once you go for registration to PayStation merchant account you need to share business details along with scanned copies of the following business documents:

Individual/ Proprietorship Firm

  1. National ID Card
  2. Trade License/ Business Registration Proof
  3. Tax Identification Number (Optional)
  4. Bank Details (Bank Name, account No, Branch Name, Routing No), Canceled Cheque OR Bank Account Statement

Partnership Firm

  1. Business Address Proof: If the firm is registered under the firm's name then the firm registration certificate
  2. Business Registration Proof - Depending on the business type
  3. TIN, BIN, Partnership resolution
  4. Bank Details (Bank Name, account No, Branch Name, Routing No), Canceled Cheque OR Bank Account Statement
  5. Partners Details (NID, TIN, Photograph etc.)

Private Limited Company/Limited Liability Partnership Firm

  1. Business Address Proof: Certificate of Incorporation, MoA & AoA, Bank account statement with name of company/firm and address, BIN certificate (Any one)
  2. Canceled Cheque OR Bank Account Statement: Canceled cheque with name of the company/firm OR latest 3 months current bank account statement with name of the company/firm and address (Any one)
  3. Business Registration Proof: Certificate of Incorporation
  4. TIN, BIN, Board resolution

Trust or Society

  1. Business Address Proof: Trust Deed or Society registration certificate, MOU (Memorandum of Understanding), Bank account statement with name of trust/society and address (Any one)
  2. Canceled Cheque OR Bank Account Statement: Canceled cheque with name of the trust/society OR latest 3 months current bank account statement with name of the trust/society and address
  3. Business Registration Proof: Trust Deed or Society registration certificate
  4. Any other docs as required under regulation

Do I need to make any changes to my website to make it compliant for account activation?

Answer: When you create an account on PayStation, our team does a business background check including your website and app audit and verifies the details shared by you. On being satisfied, we activate your PayStation merchant account within 24-48 hours.

To speed up the account activation, please ensure that your website is live and all the following details are mentioned on the website.

(Mandatory details)

  1. Terms and conditions
  2. About us
  3. Contact us (one email id and at least one valid phone number)
  4. Privacy Policy
  5. Registered name of the business as

(Other details - based on your business model)

  1. Refund/return policy
  2. Shipping & delivery policy
  3. Product/services
  4. Pricing

Please Note: In case the PayStation Payment Gateway has been activated and later it is found that the website does not comply with the terms and conditions, the account shall be deactivated at PayStation's discretion.

Are there any specific businesses that are not supported by PayStation?

Answer: As a business policy, PayStation does not support businesses that deal in certain prohibited items (listed below). If your business deals in any such items, PayStation Payment Gateway account will not be activated in such a scenario.

  1. Adult goods and services which include pornography and other sexually suggestive materials (including literature, imagery, and other media); escort or prostitution services.
  2. Alcohol which includes Alcohol or alcoholic beverages such as beer, liquor, wine, or champagne.
  3. Body parts which include organs or other body parts.
  4. Bulk marketing tools which include email lists, software, or other products enabling unsolicited email messages (spam).
  5. Cable descramblers and black boxes which include devices intended to obtain cable and satellite signals for free.
  6. Child pornography including pornographic materials involving minors.
  7. Copyright unlocking devices which include mod chips or other devices designed to circumvent copyright protection.
  8. Copyrighted media which includes unauthorized copies of books, music, movies, and other licensed or protected materials and copyrighted software which includes unauthorized copies of software, video games, and other licensed or protected materials, including OEM or bundled software.
  9. Counterfeit and unauthorized goods which include replicas or imitations of designer goods; items without a celebrity endorsement that would normally require such an association, fake autographs, counterfeit stamps, and other potentially unauthorized goods.
  10. Drugs and drug paraphernalia which includes illegal drugs and drug accessories, including herbal drugs like salvia and magic mushrooms.
  11. Drug test circumvention aids which include drug cleansing shakes, urine test additives, and related items.
  12. Endangered species which include plants, animals, or other organisms (including product derivatives) in danger of extinction.
  13. Gaming/gambling which includes lottery tickets, sports bets, memberships/enrollment in online gambling sites, and related content.
  14. Government IDs or documents which include fake IDs, passports, diplomas, and noble titles.
  15. Hacking and cracking materials which include manuals, how-to guides, information, or equipment enabling illegal access to software, servers, websites, or other protected properties.
  16. Illegal goods which include materials, products, or information promoting illegal goods or enabling illegal acts.
  17. Miracle cures which include unsubstantiated cures, remedies, or other items marketed as quick health fixes.
  18. Offensive goods which include literature, products, or other materials that a) Defame or slander any person or groups of people based on race, ethnicity, national origin, religion, sex, or other factors b) Encourage or incite violent acts c) Promote intolerance or hatred.
  19. Offensive goods including crime scene photos or items such as personal belongings, associated with criminals.
  20. Prescription drugs or herbal drugs or any kind of online pharmacies which include drugs or other products requiring a prescription by a licensed medical practitioner.
  21. Pyrotechnic devices and hazardous materials which include fireworks and related goods; toxic, flammable, and radioactive materials and substances.
  22. Regulated goods which include airbags; batteries containing mercury; Freon or similar substances/refrigerants, chemical/industrial solvents, government uniforms, car titles or logos, license plates, police badges, and law enforcement equipment, lock-picking devices, pesticides; postage meters, recalled items, slot machines, surveillance equipment; goods regulated by government or other agency specifications.
  23. Securities, which include stocks, bonds, or related financial products.
  24. Traffic devices which include radar detectors/jammers, license plate covers, traffic signal changers, and related products.
  25. Weapons which include firearms, ammunition, knives, brass knuckles, gun parts, and other armaments.
  26. Wholesale currency which includes discounted currencies or currency exchanges.
  27. Live animals or hides/skins/teeth, nails, and other parts, etc of animals.
  28. Multi-Level Marketing collection fees.
  29. Matrix sites or sites using a matrix scheme approach.
  30. Any product or service which is not in compliance with all applicable laws and regulations whether federal, state, local, or international including the laws of India.
  31. Pyrotechnic devices, combustibles, corrosives and hazardous materials which includes explosives, fireworks and related goods; toxic, flammable, and radioactive materials and substances

Please Note: In case PayStation Payment Gateway has been activated and later it is found that the business or the website does not comply with the terms and conditions, the account shall be deactivated at PayStation's discretion.

I have just signed up. What should I do next?

Answer: Once you create an account, you need to verify your email ID, update all the details, and upload the scanned copies of the required documents.

  1. Our payment expert will call you within 12 working hours of account creation to understand your requirement. Do make sure that you have updated the right contact details so that the payment expert can reach you.
  2. Your account will be activated within 24-48 working hours once all documents are verified.

Payments & Settlements

Can I accept all cards, MFS, PSP in Bangladesh using PayStation Payment Gateway?

Answer: Yes, with PayStation Payment Gateway you can accept payments using a wide range of options as available on our website.

How are settlements processed?

Answer: PayStation offers you the fastest settlement cycle. By default the settlement cycle will be T+2 working days, which means a payment captured on Monday, will be credited to your account on Wednesday i.e three working days.