→ PayStation is licensed by Bangladesh Bank to operate a secure payment gateway that allows your business to accept online payments. It acts as the bridge between your website or app and the financial institutions, i.e., Bank, Mobile Financial Service (MFS), Payment Service Provider (PSP) etc. encrypting and transmitting transaction data to authorize payments from credit/debit cards, digital wallets, MFS, PSP and other methods, then settling the funds into your merchant account.

→ The specific documentation required can vary slightly depending on your country, business type, and risk profile. However, the following list provides a comprehensive overview of the standard documentation required to apply to become a PayStation merchant. Primary Documentations are - Trade License, Certificate of Incorporation (In case of Company), Society/ NGO Bureau Certificate (if applicable), TIN, BIN, DBID (where applicable), NID, Bank Details etc. You can register as a PayStation merchant following the Merchant Registration tab in the paystation website.

→ PayStation supports a wide range of payment options, including:
 Major credit and debit cards (Visa, Mastercard, American Express, UnionPay, QCash etc.)
 Popular Mobile Financial Service (PFS): Rocket, bKash, Nagad, Ok Wallet, Upay, TAP, mCash, Islamic Wallet etc.
 Net banking
 PSP - D-Money, ST Pay

→ Once your registration is done, PayStation will provide you the credentials to your secured email. Here we offer multiple integration options to suit your technical expertise, i.e., Pre-built Plugins, API Integration etc. The Integration documents are already available in our website documentation section, https://paystation.com.bd/documentation.

→ Our pricing is transparent and typically involves a small per-transaction fee, with no hidden costs. Specific rates depend on your business types, i.e., Education, Government Organization, eCommerce etc. Please contact our sales team for a customized quote.

→ Yes, absolutely. Security is our top priority. PayStation uses industry-standard encryption and is certified as PCI DSS compliant. This means your card details are handled with the highest level of security.

→ Send your updated bank account information on your company letterhead pad with a seal and signature. Please include new bank details with appropriate Bank name, Branch and Routing Number. Please attach the Canceled CHQ picture in the file.

→ Please get in touch with your Account Manager who will connect you with an agent for new account registration. Once the integration is complete, a new MID will be requested for the respective website.
Or
You may register by yourself and our team will confirm within 24 working hours subject to review the appropriate documents attached.

→ Yes, there is a Merchant friendly Dashboard (merchant.paystation.com.bd). You should have a merchant account with which you can log in. You can use this panel to monitor your transactions, settlement, refunds, chargebacks, etc.

→ You can download your settlement report from your PayStation merchant panel. You’ll find the required information in the Settlement Report Section.

→ You can reset your login password by clicking on “forgot password”. Additionally, you can reach out to PayStation Operation ([email protected]) or your account manager and your login credentials will be reset and sent to your email address.

→ There are a number of reasons why a transaction could fail including Declined by gateway bank or issuer bank/ Mobile Financial Service, Unattempted /Expired transaction from the customer, or a problem with the customer’s or gateway or providers network.

→ We have a fraud detection/management system in place which flags suspicious transactions most of which are made by foreign cards. Multiple criteria are put in place to identify suspicious transactions at an early stage to safeguard our clients.

→ When a card does not comply with 3D security, it is considered a risky transaction. “3D Secure protects a buyer’s credit card against unauthorized use when shopping online.”

→ PayStation uses encryption, tokenization, and strict compliance with global standards to keep payments safe. The system adheres to the strict global Payment Card Industry Data Security Standard (PCI DSS).

→ You can initiate a refund using your merchant portal.

→ It takes 5 to 7 working days.

→ After getting a chargeback request from the bank, we will ask you to provide proof of product/ service delivery. This could be a delivery receipt or any other tangible evidence that the customer has received the product/service. We will then provide the same to the acquiring bank and if they deem the document sufficient, the chargeback claim will be denied.

→ There could be a delay due to network issues and if you have an IPN set up, our system makes multiple attempts until the accurate status is reflected in your system.

→ The customer has to request to the merchant a refund. Once the refund is initiated, the refund will be adjusted to the customer’s account within 5 to 7 working days. Chargeback executed as per agreement.